National General Insurance Company Recruiting Coordinator – 100% Remote in United States

Job Description

Job Summary

The Talent Acquisition Coordinator plays a critical role in the candidate experience and serves as a subject matter expert for impactful operations throughout the recruiting process. This role involves thought partnership across HR and our vendors, a lens of continuous improvement and a desire to drive meaningful delivery in every service we offer. The Talent Acquisition Coordinator serves as a liaison with our candidates and future employees, a key contributor to compliance monitoring, and a valuable stakeholder in special projects spanning across the HR landscape.

Key Responsibilities

Compliance & Operations
• Executes and manages the life cycle of candidate background screens in partnership with our third party vendor while remaining in compliance with our internal policies and processes and adhering to federal and state regulations.
• Assists in managing the relationship with our background vendor to discuss trends, barriers, and continue to elevate the process.
• Reviews, analyzes, and recommends improvements on vendor performance against service level metrics and agreements to ensure quality and efficiency
• Manages back end operations and onboarding questions from internal and external stakeholders

Process Improvement
• Reviews and assists with compliance auditing (i.e. background checks, I-9)
• Tracks and monitors weekly new hire welcome correspondence process to validate new employees have everything they need prior to Day 1
• Conducts ongoing assessments of processes and make recommendations for improvements for each service we provide
• Participates in TA department and team level projects focused on processes and technology improvements (i.e. HireRight and Workday performance, onboarding enhancements, ongoing measurement and integration workstreams)
• Identifies system or technology tool issues and efficiency gaps and recommend improvements
• Secures and runs business reports to capture key staffing metrics and trends to identify process changes and recruiting practices

Customer Service and Department Inquiries
• Investigates, triages, resolves and develops reports to analyze business practice improvement opportunities
• Maintains excellent client relationships with the ability to communicate proactively and consistently with client groups, such as, AskHR, TA employees, and leadership
• Displays a strong consultative approach and ability to establish effective partnerships internally and externally, and at all organizational levels across teams
• Works directly with candidates; as well as internal relationships with all HRBPs, HRCOE’s, hiring managers and their teams, requires exceptional communication and interpersonal skills
• Possesses advanced knowledge of recruiting functions within an HR organization

Technology Troubleshooting
• Provides technical, operational, and customer service support to TA members on Workday flow and errors
• Provides consultation on HireRight platform system issues
• Partners with TA and other HR departments, technology organizations, and IBM to build, maintain, redesign, troubleshoot system issues, and recommend improvements
• Manages all TA SharePoint sites by granting permission, editing pages, publishing content, tracking and developing content
• Maintains data integrity of applicant tracking system, Workday and resolve data issues

Projects/Taskforces
• Participates as a key role in projects that result in process improvements Talent Acquisition
• Independently leads projects and/or makes recommendations that result in process improvements for the recruiting function, the client, and/or best practice

Knowledge/Skills/Abilities/Experience
• Bachelor’s Degree or equivalent experience
• 0-2 years of related experience
• Experience with balancing routine and non-routine tasks along with ad hoc requests in a deadline sensitive environment
• Intermediate working knowledge of Microsoft Word, Power Point, and Excel
• Workday experience preferred
• Ability to troubleshoot and analyze complex data issues to determine root cause
• Strong organizational and time management skills including the ability to complete concurrent tasks in a timely fashion; thrive in a fast-paced environment
• Strong interpersonal, written and verbal communication skills
• Excellent client relationship skills to communicate proactively and partner effectively with team leaders, recruiters and others in the organization, and across functional areas
• Time and project management skills
• Detail oriented, creative thinker and strong problem solver

#LI-JH1

#LI-Remote

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $43,500 – $58,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

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