Customer Service Representative - Healthcare

Description:
• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting or adjusting healthcare related concerns.
• Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
• Be efficient in navigating multiple systems.
• Deliver expert customer experiences…with a smile.

Requirements: • Passion for helping others and strong customer service orientation • Minimum 6 months customer service experience • Verifiable High School diploma or GED • Basic computer navigation skills and PC knowledge • Proficiency in fast-paced, multi-tasking environment • Must reside in the United States or have a valid U.S. address for residence

Benefits:
• Starting wage will be $15.00 per hour
• Paid training and performance-based incentives
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

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