Customer Service Rep (Rewards Programs)
Posted 2025-04-06We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.
This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
 Previous 1 year customer service or customer support experience required
 Previous 1 year call center or office background experience required
 Technical savvy (able to toggle between multiple browsers & systems using dual monitors
 Previous remote work from home experience preferred
 Quick learner and able to work independently
 Type 35 words per minute accurately
 Strong phone and enthusiastic verbal communication skills along with active listening
 Must be 18 years of age
 A background check applicable with state and federal laws will be required
Responsibilities
 Manage large amounts of inbound calls in a timely manner
 Follow communication "scripts" when handling different topics
 Identify customers' needs, clarify information, research and provide solutions and/or alternatives
 Access company and client resources provided to accurately handle the call
 Seize opportunities to upsell products when they arise
 Skillfully change from one task to another without loss of efficiency or composure
 Be available at your desk, maintaining punctuality and attendance at all scheduled times
 Remain positive and professional in all customer interactions
 Flexibility to cross train as requested
Equipment Provided - Equipment will be shipped to you.
 Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.
Pay & Benefits
 Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
 Work hours - Shifts between 7:00am-7:00 pm (MST) ; Work Days - Mon-Fri
 Paid Training - typically 1 week from 7:00am-4:00pm (MST)
 Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.
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