Technical Support Engineer (Entry Level)

End User Services Analyst

Job Location: 4 Irving Place, Manhattan, NY 10003

Work Model: Onsite with Travel Requirements

Travel Requirements: This is a 100% onsite role, and the resource might have to travel once a week to different locations within NYC with expenses paid

Experience: 1 to 5 years

Required Skills:
• Field Services
• Great communication skills to work with customers
• Ability to diagnose problems with equipment and great mechanical aptitude
• Professional attitude

Other Requirements: • Valid Driver's License • Should be able to report onsite daily - No remote/hybrid work permitted.

Responsibilities: • Perform customer support tasks. • Perform all on-site activities related installation, repairs, management, and maintenance. • Track and document the progress of requests. • Perform troubleshooting. • Identify all issues. • Suggest and implement solutions. • Operate vehicle in a safe manner.

Qualifications: • Strong background in field services. • Experience with software and tools. • Proficiency in data visualization techniques. • Excellent analytical and problem-solving skills. • Strong communication and collaboration abilities. • Keen attention to detail and accuracy.

Years of Experience: 1-5 Years of Experience

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