Care Coordinator- Remote

BCForward is looking for Care Coordinator II- Remote

About BCforward

Established in 1998, BCforward, a Black-owned firm headquartered in Indianapolis, IN, pioneers workforce management and digital product delivery solutions globally. With a team of 6,000+ consultants across the world, they champion human potential, guided by core values of People-Centricity, Excellence, and Diversity. As a market leader, BCforward provides a best-in-class workplace, emphasizing equal opportunity employment and fostering a culture of accountability and optimism.

Position Description: Care Coordinator II

Location Address: Remote- Tampa,FL

Anticipated Start Date: ASAP

Duration: 06+ Months

Shift: Monday – Friday 9:00 a.m. – 6:00 p.m. EST

Job Type: Contract, 40 HRS WEEKLY, Onsite

Pay Rate: $25.00/hr on W2

Job Description:

This position will involve completing outbound quarterly calls to members for follow-up. The coordinator will be assigned a number of cases monthly and will be responsible for making three attempts per member to reach them (on Day 1, Day 2, and Day 3). If contact is not established, the coordinator will work with the primary care provider (PCP) to obtain updated contact information. Additional tasks may be assigned based on call volume.

Responsibilities: • Conduct 50-75 calls per day. • Submit daily reports via Outlook summarizing completed work. • Ensure IT access and completely new hire orientation on the first day. • Participate in 1:1 training with a preceptor.

Required Qualifications: • 2+ years of experience in healthcare/managed care. • Experience in a call center or healthcare environment (e.g., doctor’s office, call center). • Comfortable with outbound and inbound calling. • Must be able to multi-task: completing calls while taking notes. • Ability to adapt to change. • Bilingual (Spanish or Creole). • Pediatric experience. • Previous work-from-home experience.

Education Requirement:
• High School Diploma or equivalent.

Software Skills Required:
• Basic proficiency with Excel, Outlook, Word, and TEAMS.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday

Experience:
• Customer service: 2 years (Preferred)
• Managed care: 1 year (Required)
• Medicaid: 2 years (Required)

Language:
• Spanish (Required)

Location:
• Tampa, FL (Required)

Work Location: Remote

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