Customer Service?/Order Entry II

ASJ - 49946 - Customer Service/Order Entry II

Summary:
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• This position will be on-site in Colorado Springs. Remote work will be required from time to time, which will require a personal Smartphone for VPN system access.
• First point of customer contact for general inquiries like pricing, products, scheduling, etc.
• Builds and maintains the business relationship with clients by providing prompt and accurate service to promote customer loyalty.
• Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• Performs, as a skilled worker, a number of Customer Service support tasks.
• Determines, based upon professional knowledge, how best to approach the task and how to solve abnormalities.
• Analyzes abnormalities that occur within own working area and identifies the cause and remedies based upon professional knowledge and insights.
• Completes work with a limited degree of supervision.

Minimum Qualifications: • Experience: 2-5 years of experience in position or specialization.

Education: High-school/Associates or equivalent experience if applicable. Certification if applicable. A strong attention to detail is a must.

Additional Responsibilities: • Working with the Invoicing Team. • Daily sorting of printed invoices. • Mailing of printed invoices (invoices will be taken to another building). • Scanning of invoices. • Emailing needed scanned invoices to customers. • Renaming intercompany invoices and saving them to a SharePoint site. #J-18808-Ljbffr

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