Remote Case Manager / Patient Advocate (non-clinical) | WFH

Job Overview

We are actively seeking a dedicated and empathetic Case Manager/Patient Advocate to join our dynamic team in a remote capacity. This role is perfect for individuals who are passionate about enhancing patient experiences and possess strong problem-solving abilities. As a vital member of our organization, you will have the opportunity to make a significant impact in the lives of patients navigating the complexities of medication access.

Key Responsibilities
• Serve as the primary point of contact for patients, guiding them through the intricate landscape of insurance, prior authorizations, and financial assistance.
• Perform thorough benefit investigations and appeals, ensuring patients receive the necessary support for their medication needs.
• Build and maintain trusting relationships with patients, healthcare providers, and other stakeholders through effective communication.
• Proactively manage inbound calls and inquiries, triaging patients to appropriate resources as needed.
• Provide personalized outreach to patients, offering clarity on their benefits and next steps in their care journey.
• Facilitate care coordination efforts, including nurse education and connecting patients with peer support resources.
• Maintain meticulous documentation of all case activities in compliance with business protocols.

Required Skills
• Exceptional organizational and detail-oriented mindset.
• Strong communication skills, both verbal and written.
• Ability to multitask while maintaining high levels of accuracy and efficiency.
• Professional and courteous phone etiquette.
• Self-awareness and emotional intelligence to navigate sensitive patient interactions.
• Proficient in basic computer tasks.
• A positive demeanor with an unwavering passion for patient advocacy.

Qualifications
• A Bachelor’s degree is strongly preferred, or equivalent experience in a relevant field.
• Prior experience in customer service or the healthcare industry is advantageous but not mandatory.
• Bilingual capabilities in English and Spanish or Chinese/Mandarin are a plus.
• Flexibility to work an 8.5-hour shift within the hours of 8 AM and 11 PM, Monday through Friday.

Career Growth Opportunities

Our organization is committed to the professional development of our team members. We offer numerous avenues for career advancement, including:
• Employee referral and ambassador programs.
• Tuition reimbursement up to $5,000 annually.
• A strong focus on promoting from within, providing you with ample opportunities to grow your career.

Company Culture And Values

We pride ourselves on fostering a collaborative and diverse workplace that has been recognized as a Best Place to Work. Our company culture emphasizes teamwork, inclusivity, and the continuous development of our employees.

Compensation And Benefits
• Competitive starting salary with yearly merit increases.
• Comprehensive benefits package, including company-paid short-term disability, generous 401(k) match, and affordable medical, dental, and vision plans.
• Paid parental leave and wellness programs to support employee well-being.
• Opportunities for a hybrid work schedule after six months, based on performance.

Employment Type: Full-Time

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