Bilingual Customer Service Representative (REMOTE)
Posted 2025-04-06TEKsystems is hiring for Bilingual Customer Service Representatives!
We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to patients concerning prior authorizations, level of care determinations, PASRR placement screenings, or personal care service intake to ensure successful outcomes and/or resolutions.
Essential Responsibilities
 Answer incoming phone lines
 Follow guidelines dictated in quality program for each call.
 Ensure security procedure are met in every interaction
 Utilize DE & all applicable systems to procure needed program details to answer the callerÂs questions in accordance with program guidelines.
 Ensure correct information is communicated in each interaction.
 Maintain call talk times while applying all file facts
 Following details of required call scripts
 Process incoming Level 1 docs
 Maintain quality performance in processing
 Ensure all processing and call goals are met
Work Conditions And Physical Demands
 Primarily sedentary work in a general office environment.
 Ability to communicate and exchange information
 Ability to comprehend and interpret documents and data
 Requires manual dexterity to use computer, telephone and double monitors
 May be required to work extended hours based on special business needs.
Minimum Education
 High School Diploma or GED required
 Additional education is preferred
Minimum Work Experience
 2+ year of call center experience
 Demonstrate customer service skills is required
 Able to function between two departments incoming calls
Additional Skills & Qualifications
 IDEAL Candidate has 6 months to 1 year of call center experience ($16/hr)
 Open to candidates with strong customer service (retail/restaurant) experience with good tenure and interest getting into call center ($15/hr)
Experience Level
Entry Level
Pay And Benefits
The pay range for this position is $15.00 - $16.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan  Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 18, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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