Front Desk Agent

The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities: • Greet and tend to guests in a positive and friendly manner. • Maintain a constant presence at the front desk. • Process check-ins and check-outs. • Complete required shift-specific checklist. • Handle billing, post charges, and collect payments. • Manage room availability, create reservations, and answer phone calls. • Possess general knowledge about the local area. • Anticipate guest needs, recognize issues and respond in a timely manner. • Effectively communicate with guests and other staff members. • Coordinate with housekeeping staff for room status and guest requests. • Manage security of guest information, keys, and cash drawer. • Comply with IHG standards and promote brand loyalty. • Ensure cleanliness of front desk and lobby areas. • Multitask and prioritize work duties for maximum efficiency. • Maintain a professional appearance through dress and demeanor. • Perform all other duties as assigned.

Qualifications: • High school diploma or equivalent. • Preferred customer service experience. • Preferred experience in the hotel industry. • Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates). • Availability to include weekends. • Ability to lift up to 30 pounds. • Strong interpersonal, organizational, and problem solving skills. • Computer literacy. • Strong written and verbal communication skills.

Health insurance benefits are available to full-time employees.

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!

Pay: $15 / hour

Job Type: fulltime, parttime

Education: No education required

Work location: On-site

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