Remote Healthcare Customer Service Representative

Overview
We are seeking a motivated Pharmacy Shipment Customer Service Specialist/Call Center Representative to join our growing team to work in a fully remote, company provided home equipment environment. The ideal candidate will be proficient in English and possess excellent communication skills to assist customers effectively. This position offers an opportunity to work in a dynamic environment and provide exceptional customer service.

Duties
• Answer incoming and conduct outbound calls professionally and provide information about products or services
• Handle customer inquiries and resolve issues promptly
• Utilize computer systems to track, gather information, and troubleshoot customer inquiries
• Perform data entry tasks accurately and efficiently
• Communicate effectively with customers in a clear and concise manner
• Analyze customer needs and recommend appropriate solutions
• Maintain a high level of professionalism and patience to ensure customer satisfaction

Experience

• Pharmacy, healthcare insurance, medical billing, hospital, or related experience required

• Experience utilizing outbound phone software such as Genesis, and Salesforce
• Proficiency in English; bilingual abilities, especially in Spanish, are a plus
• Strong customer service skills with the ability to handle various types of customers
• Familiarity with medical terminology is advantageous
• Experience with data entry and using computerized systems is required
• Multilingual capabilities are beneficial for diverse customer interactions

Qualifications
• Strong proficiency in English and bilingual in Spanish is a bonus but not required.
• Excellent communication skills, both verbal and written
• Proficient in medical terminology and data entry
• Prior experience in a medical office setting is preferred
• Ability to handle customer inquiries with professionalism and empathy
• Multilingual skills and medical insurance, reimbursement, and order shipping knowledge are a plus
• Ability to work an (8) hour shift between the hours 8:00am - 8:00pm EST. Schedules are on a rotational basis between these hours daily.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Application Question(s):
• This opportunity will be working remotely from your home residence full time. Have you ever worked remotely before in any previous positions?
• How soon are you able to start a new opportunity?
• This role will require you to possess excellent computer skills and ability to navigate multiple complex systems at the same time. What computer call center software systems have you previously used in the past?

Experience:
• Call center: 3 years (Required)
• HIPAA: 2 years (Required)
• Pharmacy software: 1 year (Preferred)

Location:
• Pittsburgh, PA (Required)

Shift availability:
• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote

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