Business Process Manager

Position Overview
PNC Financial Services Group, Inc. is committed to delivering exceptional customer experiences. As a key member of our AR Advantage Operations Group, you will be responsible for overseeing the operations workflow and assisting the team in executing transactions and processes. Our ideal candidate will have experience with Lockbox Operations and a strong ability to work collaboratively to achieve results.

Key Responsibilities
• Oversee the operations workflow and assist the team in executing transactions and processes.
• Monitor and coordinate the operations workflow and assist team members with escalated issues.
• Coach team members and provide applicable training.
• Provide consultation and advice to internal and external customers.

Required Skills and Qualifications
• 3+ years of experience in a related field.
• An Associates degree or equivalent education.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Benefits
• A comprehensive range of benefits including medical, dental, and vision options.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and adoption assistance program.

Equal Employment Opportunity (EEO)
PNC Financial Services Group, Inc. is an equal opportunity employer and welcomes applications from qualified individuals regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.

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