Teller I (US)

About the position

The Teller I position at TD Bank involves working in a store location to deliver exceptional customer service while efficiently processing banking transactions. This role is crucial in educating customers about TD's products and services and ensuring compliance with operational guidelines. The Teller I is expected to engage with customers, resolve inquiries, and maintain a secure and organized work environment.

Responsibilities
• Execute TD's Brand promise by delivering a Legendary Customer experience.
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• Perform customer transactions including deposits, withdrawals, and loan payments efficiently.
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• Process cash transactions with high accuracy, including cashing checks and balancing cash drawers.
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• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
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• Engage in lobby leadership by managing customer flow and welcoming customers.
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• Educate customers on self-service and digital banking options.
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• Conduct needs-based conversations to offer financial solutions or refer customers to partners.
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• Make sound decisions and provide timely problem resolution, escalating complex issues to management.
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• Ensure compliance with operational activities according to company guidelines and regulations.
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• Verify customer identities following authentication policies and procedures.
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• Balance cash drawers and ATMs as necessary.
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• Adhere to safe deposit box procedures and operations.
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• Maintain security of cash drawers and confidential customer information.
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• Follow security and audit measures to minimize potential loss.
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• Utilize bank tools to detect and prevent fraud.
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• Complete all required training by established due dates.

Requirements
• High school diploma or GED required.
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• 6 months of work-related experience preferred or equivalent experience through volunteering, education, or military service.
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• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
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• Demonstrated customer service skills preferred.
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• Strong organizational skills and attention to detail.
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• Ability to function in a fast-paced and changing environment.
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• Excellent communication skills, concise and clear.

Nice-to-haves
• Experience in a customer service role.
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• Familiarity with banking products and services.

Benefits
• Competitive pay range of $20.50 - $25.50 USD per hour.
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• Career development opportunities including training and mentorship programs.
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• Health and well-being benefits.
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• Paid time off including vacation and holidays.
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• Banking benefits and discounts.

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