Digital Banking Analyst

About the position

The Digital Banking Analyst plays a crucial role in enhancing the digital banking experience for both retail and small business customers. This position focuses on managing the transformation of digital banking solutions, ensuring that customer needs are met while driving the company's digital strategy forward. The analyst will collaborate with various departments to implement effective operational processes and support senior leadership in optimizing the digital roadmap.

Responsibilities
• Support the execution of digital strategy across business segments to optimize digital experience and adoption.
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• Research the latest Retail trends in the industry and build a strategy to position Seacoast in the next generation banking space.
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• Participate in and make effective recommendations for the development, roll-out, or promotion of new and existing digital banking capabilities.
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• Prioritize Commercial digital product requirements and operational tasks to ensure audit, regulatory, and security controls are met.
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• Support the research and implementation of competitive products that deliver value for customers and efficiency for the company.
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• Develop and update documentation of current state environment and upcoming enhancements.
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• Partner with Retail and Small Business Banking teams, other internal departments, and vendors to ensure solution implementation meets business needs while balancing risk considerations.
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• Support the planning, execution, and delivery of project deliverables.
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• Drive business, financial, and customer experience results of new and existing digital banking products.
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• Contribute to the product roadmap and communicate goals, roles, responsibilities, and desired outcomes throughout the company.
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• Document, monitor, and report specific KPI's, KRI's, and success metrics for digital products and services.
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• Develop and maintain knowledge of the customer experience and advocate for user experience improvements.

Requirements
• Bachelor's Degree preferred.
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• 3-5 years of experience in banking products and systems.
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• Strong interpersonal skills and outstanding analytical and research skills.
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• Passion for emerging digital technologies.
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• Strategic thinker with the ability to inspire confidence and collaborate with technology leaders and internal stakeholders.
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• Excellent written and verbal communication skills.
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• Ability to adapt to a growth mode environment and pivot as needed.
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• Strong quantitative and analytical skills for data-informed decision making.
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• Creative problem-solving approach.
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• Collaborative team player with the ability to navigate and influence the organization.
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• Experience managing competing priorities in a complex environment.
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• Process Management knowledge with attention to detail.
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• Ability to document, design, and manage complex processes.
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• Stakeholder and relationship management at senior and peer levels.
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• Self-motivated with decision-making ability in the absence of detailed instructions.

Nice-to-haves

Benefits

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