Customer Success Executive

Job Description

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers to better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize our vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

ABOUT THIS JOB

You will be responsible for cooperating with our current retailers' clients, building up the partnership and the co-dependency between companies. The role involves a very high level of data production, data processing and analysis.

You will assist clients in understanding retail trends, advise and consult in optimizing their marketing strategies to help their business grow and develop. You will own the deliverables, business issue analysis and solution integration with our coop retailers to secure strong engagement event up to C-suite level.

You will support the Account Development team by generating sales initiatives and leads.

RESPONSIBILITIES

External
• Ensures effective and efficient client servicing and onboarding of new customers
• Educates customers about the most relevant features/functionalities for their specific business needs
• Develop fact-based answers analysis to complex key business questions
• Deliver insightful presentations and actionable recommendations to our clients
• Help improve renewal rate by demonstrating clear business outcome and value
• Works closely with clients to develop use cases demonstrating value being provided to clients

Internal
• Coordinate internal departments to meet deadline provided to partners
• Collect and provide feedback to product teams on functionality, features etc. of other internal platforms and products as well as to OPS and other teams on non-platform issues to drive better partnership experience
• Collaborate with other business unit teams to identify opportunities for strategic assignments

In other words: You will make the difference by being the face of our company and its digital solutions!

QUALIFICATIONS
• University degree in a Technical or Business derived field, or equivalent experience
• Minimum 1 year of experience in relevant field which required communication and analytical skills
• Native Romanian + good client service skills and ability to communicate and write effectively in English
• Strong analytical mind and excellent numerical skills
• Knowledge with Microsoft Excel, PowerPoint and data analysis while feeling comfortable working in a digital enabled environment
• Experience handling presentations or willing to develop their presentation skills
• Passioned about commerce, technology, Electro-IT sector
• Effective communication & visualization skills
• Strong Organizational & interpersonal skills

WE OFFER
• Work in an international, multicultural environment
• Private medical coverage
• Hybrid working module
• Meal Tickets / monthly
• Easter and Christmas vouchers/tickets
• Mentoring - Mentee Program
• Volunteer time off (global volonteer day)
• Internal Recognition Program
• Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages)
• Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.

#LI-DAK

Additional Information

Our Benefits
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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