Consumer Lending Processing Manager

About the position

As a Consumer Lending Processing Manager, you will lead a dynamic and versatile team. Your primary responsibilities will include ensuring operational, organizational, and processing goals are achieved in a Centralized Lending environment while providing support to your team. You will be forward-thinking with a passion for delivering top-notch member satisfaction.

Responsibilities
• Effectively lead and supervise the Loan Processing team, including hiring, training, reviewing, scheduling, and other administrative duties.
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• Motivate and engage the team to meet/exceed goals by setting clear expectations, communication, monitoring, coaching, and support.
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• Facilitate meetings with management and staff to discuss goals, production, processes, and recommend improvements.
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• Participate in ongoing research and development to achieve process efficiencies leading to an improved member experience.
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• Remain agile and assist with meeting production and service levels.
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• Ensure adherence to policy, compliance regulations, and development of processes, programs, and procedures.
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• Handle escalated calls from members and others regarding loan processing issues; receive complaints and resolve service-related issues.

Requirements
• 5+ years' related experience required.
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• Associates Degree or equivalent from a two-year college or technical school.
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• Equivalent combination of education and experience may substitute for stated qualifications.

Nice-to-haves
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel.
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• Moderate keyboard skills at 40 wpm.
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• Excellent customer service skills.

Benefits
• Bonus/incentives for all regular employees
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• 401(k) with 8% company contribution
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• Medical, dental, and vision insurance for employees and dependents paid at 80%
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• PTO and paid sabbaticals
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• Tuition reimbursement

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