YourPace Admissions Specialist/Document Processor

About the position

The University of Maine at Presque Isle is seeking an Admissions Specialist/Document Processor to join a dynamic team focused on providing proactive, student-centered support to adult graduate and undergraduate prospects and applicants in the YourPace competency-based education program. This role involves processing applications, interacting with prospective students, and updating student statuses in various platforms, ensuring a smooth admissions process from inquiry to enrollment.

Responsibilities
• Prepare applications and supporting documents for formal review.
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• Log the receipt of application documents in a timely manner and in accordance with departmental procedures.
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• Understand admissions-related policies to determine if additional documents may be needed from the applicant.
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• Track student progress through the admissions funnel using software applications: MaineStreet, ImageNow, and Salesforce.
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• Assist in monitoring the YourPace email account and respond to questions from prospective students, applicants, and current students.
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• Provide regular communication to applicants via their preferred method (email, text message, or phone call) regarding application requirements.
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• Use Salesforce and MaineStreet to generate data about applications to guide daily work.
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• Matriculate students and inform them of next steps in the enrollment process.
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• Provide feedback about the application process to the Admissions Team and recommend improvements.

Requirements
• Basic computer skills including the use of multiple software applications simultaneously, Microsoft Office suite, Google applications, and communication technology (e.g., Zoom).
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• Bachelor's Degree or equivalent relevant experience in admissions, tutoring, counseling, customer service, marketing, or sales.
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• Strong interpersonal and communication skills (both oral and written).
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• Attention to detail and the ability to multitask.
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• Proof of a stable, reliable internet connection of not less than 25mbps for remote work.

Nice-to-haves
• Proficiency in MS Word, Excel, Gmail, and recruitment software.
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• Related sales or marketing experience.

Benefits
• Medical insurance
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• Dental insurance
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• Vision insurance
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• Tuition waiver programs for employees and dependents
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• 10% employer contribution to the UMS retirement plan
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• Wellness programs

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