Customer Service Senior Representative

Are you a customer service professional looking for a challenging and rewarding role? Look no further! Cigna is seeking a highly motivated and experienced Senior Representative to join our dynamic team. As a Senior Representative, you will play a key role in providing exceptional customer service and support to our valued clients. We are looking for someone with excellent communication skills, a passion for helping others, and a strong background in customer service. If you are a team player with a positive attitude and a desire to make a difference, we would love to hear from you!

Provide exceptional customer service and support to clients, ensuring their needs are met in a timely and professional manner.
Serve as a key point of contact for clients, addressing inquiries, concerns, and complaints with empathy and efficiency.
Maintain a positive and professional attitude at all times, promoting a customer-centric culture within the team.
Utilize excellent communication skills to effectively communicate with clients, colleagues, and other stakeholders.
Demonstrate a deep understanding of the company's products and services, and effectively communicate their value to clients.
Collaborate with cross-functional teams to resolve complex customer issues and escalate them as needed.
Keep up-to-date with industry trends, policies, and regulations to ensure compliance and provide accurate information to clients.
Identify opportunities for process improvements and contribute innovative ideas to enhance the overall customer experience.
Assist in training and mentoring junior customer service representatives, providing guidance and support when needed.
Maintain accurate and detailed records of all customer interactions, ensuring confidentiality and data security.

Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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