Associate Patient Care Coordinator

About the position

The Associate Patient Care Coordinator at Optum plays a crucial role in the healthcare delivery process by providing essential front office support functions. This position is responsible for appointment scheduling, patient registration, cashiering, and answering incoming calls, among other clerical tasks. The Associate Patient Care Coordinator is directly accountable to the Center Administrator and is expected to manage various administrative duties that contribute to the smooth operation of the healthcare facility. The role requires a strong focus on customer service, as the coordinator will greet patients upon arrival, ensuring they feel welcomed and attended to. Additionally, the coordinator will handle check-in and check-out processes, which include verifying patient demographics and insurance information, as well as managing pre-authorizations and precertifications for procedures. In this position, the Associate Patient Care Coordinator will also be responsible for collecting co-payments, co-insurance, and deductibles, issuing receipts, and managing the cashier box and daily deposits in accordance with company policies. Effective communication is key, as the coordinator will answer phone calls, schedule appointments, and assist callers with inquiries or concerns. Furthermore, the role involves managing medical records, ensuring all correspondence is properly filed and processed, and maintaining effective working relationships with patients, employees, and the public. The coordinator will also perform other related duties as assigned, contributing to the overall efficiency and effectiveness of the healthcare team.

Responsibilities
• Greets patients as they arrive and manage appropriate standard wait times
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• Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
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• Collects co-payments, co-insurance, and deductibles and issues receipts
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• Manages cashier box and daily deposits according to company policies
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• Answers phones and schedules appointments
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• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
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• Manages medical records (maintains, files/scans, prepares for schedule)
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• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
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• Establish and maintain effective working relationships with patients, employees, and the public
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• Performs all other related duties as assigned

Requirements
• High School Diploma / GED (or higher)
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• 1+ years of experience in customer service
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• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Nice-to-haves
• 1+ years of experience with medical office processes
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• 1+ years of related work experience including data entry
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• Prior experience with EMR computer applications

Benefits
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
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• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
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• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
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• 401(k) Savings Plan, Employee Stock Purchase Plan
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• Education Reimbursement
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• Employee Discounts
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• Employee Assistance Program
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• Employee Referral Bonus Program
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• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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