Network Provider Relations Specialist

Responsibilities:

This position is Remote but geographic preference is Pennsylvania or Virginia. The selected applicant will be responsible for contracting and servicing providers in Pennsylvania, Virginia and Florida.

To work directly with InnovAge network providers (healthcare service entities) and act as the liaison with the local level leadership and cross functional teams within the organization, to ensure a great provider-payor-care management team experience is achieved by all. To provide education and onboarding of all new and existing providers and their identified staff to ensure providers and their staff understand how to manage and deliver care services in alignment with the InnovAge PACE model of care. Support and facilitate the resolution of conflict and issues between provider and local level InnovAge interdisciplinary team. Performance will be measured based on provider and stakeholder satisfaction data, provider inquiry resolution success rate, and timely responsiveness to priority assignments.
• Provider onboarding and education
• Liaison between network provider and local level leadership during inquiries and conflict related issues
• Conduct Provider satisfaction surveys
• Follow up with providers to gauge satisfaction with inquiry resolution
• Provider inquiry and resolution facilitation
• Recommend process improvement based on provider feedback and experience
• Contracting support as a back up to network manager

Provider onboarding and education – 25%
• Educate, onboard and reinforce training with new and existing providers on the InnovAge model of care and role as an InnovAge network provider.

Provider resolution and satisfaction – 40%
• Liaison between network provider and local level leadership during inquiries and conflict related issues
• Provider inquiry and resolution facilitation
• Follow up with providers to gauge satisfaction with inquiry resolution
• Conduct satisfaction surveys

Provider contracting assistance – 25%
• Assist local level leadership with provider recruitment, contract requests, and monitoring contracting process

REQUIRED
• 3+ yr customer service/conflict resolution role
• People oriented- able to build rapport quickly; customer oriented; Able to ask a lot of questions and remain curious
• Diplomatic- able to see both sides of an issue and remain neutral in a facilitator role
• Good educator and communicator- able to effectively communicate process and procedure to large and small groups both virtually and in-person
• Multi-tasker- able to shift from one task to another based on prioritization
• Self motivated- able to empower themselves without constant outside direction
• Steady- ability to remain calm and neutralize an emotionally charged situation
• Bachelor's degree in related field required.

Benefits:

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Posted Salary Range: USD $37.21 - USD $46.51 /Hr.

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