Cust Care Rep I (US)

About the position

As a Customer Care Representative I at Elevance Health, you will serve as a trusted advisor and educator for healthcare-related inquiries. Your role will focus on guiding customers to enhance their healthcare experience, ensuring that their questions and concerns are addressed effectively. This position requires a commitment to providing excellent service and support to both members and providers, utilizing various communication channels.

Responsibilities
• Proactively resolve member and provider questions and concerns using computer-based resources.
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• Guide members and providers with their healthcare needs by explaining benefits and solving claim concerns.
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• Assist customers in finding doctors through telephone calls, online chats, or emails.
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• Partner internally to create a seamless experience for customers and resolve potential issues.

Requirements
• High school diploma or equivalent required.
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• Previous experience in an automated customer service environment or equivalent education and experience.

Nice-to-haves
• Ability to work from home with hard-wired internet access and a quiet workspace.
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• Passion for serving others with empathy and a desire to resolve member questions at the first point of contact.
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• Customer advocate willing to listen and find creative solutions to address customer concerns.
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• Ability to multi-task and navigate multiple computer applications efficiently while serving customers.
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• Strong work ethic and sense of responsibility to teammates and members.
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• Flexible and quick learner, willing to adapt to changing customer and business needs.

Benefits
• Career path with opportunity for growth.
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• Tuition reimbursement for obtaining an Associate's or Bachelor's degree.
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• Affordable health insurance, dental, vision, and basic life insurance.
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• 401K match.
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• Paid time off and holiday pay.
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• Quarterly incentive bonus and annual increases based on performance.

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