Collections Specialist - Revo Health

About the position

The ASC Collections Specialist is responsible for managing unpaid or past due accounts receivables while providing excellent customer service and documentation. This full-time remote position requires initial on-site training in Bloomington and involves working closely with healthcare groups to ensure efficient billing processes and patient communication.

Responsibilities
• Make outbound phone calls to patients regarding unpaid, past due, denied, or rejected billing claims and document interactions according to policy.
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• Complete surgery estimates for self-pay patients and contact them to pre-collect balances.
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• Answer incoming phone lines for patient payments and provide backup for customer service calls.
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• Ensure professional communication with patients, clinic personnel, and outside vendors via phone, email, or written documentation.
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• Maintain knowledge of healthcare plan requirements and health plan networks.
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• Verify and document insurance information as per business practices.
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• Collaborate with outside collection agencies to turnover accounts and monitor trends.
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• Review Explanation of Benefits (EOB) and research denials, rejections, and excessive reductions.
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• Ensure appropriate forms are used for adjustments, insurance transfers, or account changes.
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• Receive inbound calls from patients or insurance companies regarding unpaid, denied, or rejected billing claims.

Requirements
• High School diploma/GED or equivalent.
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• Collections experience preferred.
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• Previous experience in a healthcare facility related to accounts receivables or billing practices preferred.
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• Ability to comply with company policies, procedures, and business ethics guidelines.
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• Demonstrated prompt and reliable attendance.
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• Ability to work in a clinic, office, or surgery center during business hours.
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• Ability to travel independently throughout the clinic, office, or surgery center.
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• Ability to work at an efficient and productive pace and handle interruptions appropriately.
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• Strong communication skills and ability to interact respectfully and professionally.

Nice-to-haves
• Experience with HIPAA, Stark, OSHA, and employment laws.
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• Familiarity with healthcare billing practices and insurance verification.

Benefits
• Comprehensive Medical, Dental & Vision Plan
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• Maternity Bundle
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• 401K with Profit Sharing
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• Tuition Reimbursement
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• Gym & Car Rental Discounts

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