Remote Insurance Follow up Supervisor

We are seeking a results-driven and highly motivated Insurance Supervisor to lead and oversee the operations of our insurance department. This fee-producing role is performance-based, where commissions are tied to the achievement of assigned agent, group, departmental, and company goals. The ideal candidate will have a background in healthcare insurance collections, a proven track record of managing teams, and the ability to develop and execute strategies to meet performance targets. This position requires a hands-on approach in training, coaching, and motivating staff to excel, along with a focus on improving operational efficiency and client satisfaction. Must be able to work Monday-Friday 8am-5pm EST.

Key Responsibilities: • Oversee administrative functions within the Insurance department. • Generate and review daily, weekly, and monthly performance reports to monitor efficiency. • Coach, train, and mentor staff to ensure they meet individual and team goals. • Develop incentive programs and contests to motivate staff and drive performance. • Provide leadership and support to collection staff to help them achieve daily performance targets. • Assist in the hiring and training of new staff members. • Conduct monthly quality reviews to ensure adherence to policies and workflow standards. • Identify opportunities to reduce errors and improve reimbursement processes. • Communicate regularly with the billing manager to discuss department status, workflows, and areas for improvement. • Manage inventory for insurance-related documentation and accounts. • Handle client communications, including emails and required reporting, in a professional manner. • Perform audits on accounts, ensuring that they align with company guidelines for auditing. • Perform other related duties as assigned.

Qualifications: • High School diploma or equivalent; further education is a plus. • 3-5 years of experience in healthcare insurance collections; supervisory experience preferred. • Strong leadership skills, with experience managing 12+ direct reports. • Proficiency with EPIC or similar management software. • Solid experience in auditing insurance accounts and generating QA reports. • Proven ability to motivate staff and ensure peak performance. • Excellent written and verbal communication skills.

Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Ability to lift up to 15 pounds occasionally

#staffing

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• Monday to Friday

Work Location: Remote

Apply Job!