DME Provider Success Coordinator (Remote)

Are you ready to make a lasting impact on people's lives while revolutionizing the consumer healthcare industry?

Better Health is on a mission to disrupt the $80 billion home medical supply sector by offering an all-encompassing care solution. We combine peer support, coaching, education, and convenient home delivery of medical supplies to help individuals address their chronic conditions effectively.

Since our inception in November 2019, Better Health has gained Medicare licenses in 48 states, 16 Medicaid licenses, and serves the members of top payers, including Medicare, Medicaid, Cigna, Humana, Florida Blue, and Oscar, among others. We are backed by top-tier investors, including Mosaic General Partnership, General Catalyst, Caffeinated Capital, Healthworx, University of Miami Health System, Samsung Next, GSBackers, Table Management, and at.inc/

Here is our latest funding announcement.

Now, we're ready to fuel our growth further by expanding our team of Provider Success Coordinators. If you're passionate about making a positive impact, driving the consumer healthcare revolution, and thriving in the early days of a company, we want to hear from you!

As a Provider Success Coordinator, you will:
• Serve as the main point of contact for patients and providers, managing needs and referrals
• Interact with provider partners to gather feedback, share reporting, and ensure their patients receive the best experience possible.
• Work with urgency to ensure patients receive their medical supplies promptly and efficiently.
• Manage complex, cross-functional processes, connecting the dots to resolve issues and deliver results.
• Use ticketing systems and manual processes to track and follow through on tasks, ensuring nothing falls through the cracks.
• Bring a five-star level of service to the world of medical supplies, delivering exceptional patient experiences.
• Partner with the team to strategize and implement improvements to internal operations and patient outcomes.

What do you bring to the table?
• You have worked with patients in a healthcare environment
• You have worked at a DME company or adjacent to medical supplies
• You have experience in a clinical setting - physician’s office, hospital setting, or similar environment
• Your schedule is flexible, allowing you to meet the needs of patients whenever they arise
• You’re a go-getter, who’s known to be a diligent worker who always gets the job done
• Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools
• Teamwork/collaborative attitude is a must
• Required: Able and willing to work flexible hours, including Saturdays
• Preferred: Able to write and speak both Spanish and English

Compensation and Benefits
• $20 - $22 per hour
• Fully remote work
• PTO and health, vision, and dental insurance
• Talented and fun coworkers who are passionate about improving our healthcare system
• The opportunity to be part of a mission-driven company and make a difference in patients’ lives

Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.

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