Test Lead  Quality Assurance
Posted 2025-04-06Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
We are hiring for a future start date of 1/1/25.
This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
Responsible for leading QA resources through all phases of the Software Development Life Cycle to include Agile and Waterfall. The Test Lead will assist in the planning, organizing, and managing the implementation of Customer Service Application, Vendor Managed and Legacy releases and major projects.
REQUIRED QUALIFICATIONS
Required Work Experience
 1 year of experience with business requirement design and elicitation
 3 years of experience leading test resources
 3 years of experience in computer technology and/or information systems
 3 years of experience in data management and reporting
Required Education
 High-School Diploma
Required Licenses
 N/A
Required Certifications
 N/A
PREFERRED QUALIFICATIONS
Preferred Work Experience
 5 years of experience in computer technology and/or information systems
 7 years of experience in data management and reporting
 3 years of experience working in healthcare-related systems as a QA specialist
 5 years of lead or supervisory experience
Preferred Education
 BachelorÂs degree in computer science, Information Systems, Business, or related field
Preferred Licenses
 N/A
Preferred Certifications
 N/A
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
 Manage efforts necessary to identify and define Business Requirements/Functional Specifications/User Stories in Customer Service, Vendor Managed and Legacy Applications and surrounding / interfacing systems. This requires working with management and staff in multiple departments.
 Ensure bi-directional traceability from Requirements to Test Cases to Test Results/ Defects
 Requirement Management  review of product integration, verification and validation of business requirements using defined business tools. This includes decision analysis and resolution to identify the solution that not only meets the business need but also minimizes risk and impacts to budget.
 Attend and back up, when needed, at Leadership meetings.
 Report testing status to Testing CoE leadership team
 Obtain agreement from appropriate department management regarding the usability of enhancements. This requires the test lead to become familiar with all functionality delivered within a release, and to be able to explain it to our business customers.
 Provide day-to-day oversight to the Functional Testing team
 Support Functional test planning, design, preparation, and execution activities
 Implement a Risk Based Testing approach for test planning and execution
 Collaborate with Governance & Standards Lead to develop reusable templates for documenting test plan, test objectives, test scripts, defects, and test summary
 Coordinate and oversee regression and system integration testing to support release implementations using defined testing methodologies.
 Responsible for coordination and oversight in the release hand offs to Business Customer for user acceptance testing and support.
 Mentor and coach direct reports team members to identify needed skill sets and growth opportunities in order to enhance support for our business customers.
 Lead Testing CoE defect management process, report status and collaborate with stakeholders to resolve defects
 Identify and mitigate/escalate risks and issues related to Functional testing
 Facilitate functional and technical SME review sessions to analyze test coverage and identify missed scenarios
 Validate readiness against entry/exit criteria for in-scope test phases and conduct formal hand off meetings between test phases
 Coordinate with other Enterprise teams to acquire/provision de-identified test data required to support planned testing
 Coordinate with Release/Change/Environment Management teams to setup testing environments to enable the planned testing
 Support Automation team to identify automation opportunities, automate regression test bed and expand automation usage
 Collaborate with Program Manager  Execution to assist in capacity planning and effort estimation
 Track upstream dependencies and take mitigation action as appropriate
 Optimize testing processes based on lessons learned through projects
 Communicate to our business customers and the team of high level goals as well as current issues, accomplishments, and plans.
 Serve as a subject matter expert for our customers and vendors. Engage in conversation as requested with external contacts regarding the Customer Service Application systems.
 Work on and coordinate special projects as requested by management.
 Provide support and back-up to the senior leadership.
 Work with management to establish goals and provide input and feedback for performance evaluations of all team members.
 Develop and mentor team by providing opportunities for growth. This is accomplished through delegation, training (internal and external), and assignment to various project teams in addition to timely feedback.
 Communicate openly with team on a regular basis.
 The position requires a full-time work schedule and does not support work from home. Full-time is defined as working at least 40 hours per week, plus any overtime as requested or needed to perform job responsibilities.
 Perform all other duties as assigned.
REQUIRED COMPETENCIES
Required Job Skills
 High skill in use of office equipment, including copiers, fax machines, scanner and telephones
 High PC proficiency
 Proficient in spreadsheet, database and word processing software
 Knowledge of HIPAA and standard code sets and their appropriate use
 Ability to read files, file formats, workflows, and data flows
 Able to run SQL, or similar, queries
Required Professional Competencies
 Foundational understanding of testing processes within Agile delivery models
 Work with all levels of management and functional areas in BCBSAZ and understand the potential implications of system changes to those areas
 Customer service skills to deal with sensitive and difficult customer situations
 Strong interpersonal and communication skills, with a problem-solving mindset
 Demonstrated ability to design and execute Functional testing within various health plan domains (reports, commissions, claims, financials, customer service, operational reports, providers, products and benefits, etc.)
 Proficient in End-to-End operational flows across various health plan domains (reports, commissions, claims, financials, customer service, operational reports, providers, products and benefits, etc.)
 Deep understanding of testing methodology, terminology, estimation models, templates etc.
 Deep understanding of the Software Development Life-Cycle and associated processes
 Demonstrated ability to develop and maintain Requirements Traceability Matrix
 Demonstrated ability to collaborate with Build teams to resolve defects
 Demonstrated ability to identify test automation opportunities
 Demonstrated ability to make effective use of Test Data
 Demonstrated ability to apply Risk Based Testing approach
 Demonstrated ability to effectively leverage testing tools in Test Management
 Demonstrated ability to capture key testing metrics, create accurate status reports, and drive transparency into test execution status
 Demonstrated ability to identify and mitigate Risks and Issues related to Testing
 Proficient in estimating effort and allocating work across the team
 Strong understanding of information systems, business processes and the key drivers and measures for success
 Strong analytical and decision making skills
 Ability to prepare written proposals and deliver presentations.
 Maintain confidentiality and privacy
 Strong project management skills
Required Leadership Experience and Competencies
 Demonstrated ability to lead large testing teams, including vendor teams
 Proficient in representing test status to leadership teams
 Provide leadership, promote teamwork, meet objectives and exercise independent judgment
 Experience leading and implementing projects and working collaboratively with other departments and levels of administration
 Strong organizational and management skills
PREFERRED COMPETENCIES
Preferred Job Skills
 Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
 Advanced PC proficiency
 Advanced proficiency in spreadsheet, database and word processing software
 Expert knowledge of operating systems, i.e. Windows and systems networking and communication techniques
Preferred Professional Competencies
 Demonstrate flexibility, anticipate customer needs and communicate in a manner consistent with business strategy
 Advanced tactical planning and decision making skills
 Able to cope with multiple priorities and high customer expectations and bridge the demands between internal and external customers
 Advanced understanding of information systems, business processes and key drivers and measures for success
 Advanced analytical and diagnostic skills dealing with issues that are not readily defined, lack known precedent or appear contradictory
 Develop solutions by applying accepted processes or new approaches to leverage technology
 Advanced understanding of HIPAA transactions and privacy requirements
 Presentation and public speaking abilities
 Development and application of budgeting concepts, processes and procedures
 Advanced project management skills
 Interpret medical, legal and technical data, including state and federal regulations and their effect on operations
 Conceptualize new business architecture and infrastructure
Preferred Leadership Experience and Competencies
 Identify resources and training needs while fostering opportunities for staff growth
 Promote and support the overall quality principles and company quality program
 Empower associates at all levels and encourage innovation and risk taking
 Develop an enthusiastic and positive work environment
 Negotiation and influencing skills with the ability to create win/win situations
 Resource management skills
 Skills, experience and leadership abilities to serve as designated back-up for various IT leaders
 Educate and mentor staff on leadership techniques, staff consulting, work management, etc.
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
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