Deputy Credentialing Manager (HSC 4) DOH8494

About the position

The Deputy Credentialing Manager (HSC 4) position is a full-time project role within the Health Services Quality Assurance (HSQA) Division of the Washington State Department of Health. This role is crucial in supporting the department's mission to protect and improve public health by ensuring that only qualified providers are licensed across various health services. The position involves leading credentialing supervisors and staff, analyzing program needs, and implementing public health policies. It is a senior-level role with significant responsibilities in regulatory and licensing functions, requiring strong leadership and analytical skills.

Responsibilities
• Support the department's mission by implementing public health policies for licensing qualified providers.
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• Lead credentialing supervisors and staff in delivering health service products to the public.
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• Analyze program needs to recommend and develop business rules for credentialing processes.
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• Provide consultation and assistance to Credentialing Supervisors and Specialists within the Office of Customer Service.
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• Coordinate the approval/denial process for educational institutions and professional associations.
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• Train HSC 3 credentialing supervisors on new policies and procedures related to legislative changes.
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• Recommend rules regarding credentialing requirements during the rulemaking process.
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• Evaluate education, training, supervision, and examination standards for credentialing.
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• Lead or contribute to high-visibility projects impacting the division and agency.
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• Establish performance standards and report results to plan improvements.
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• Detect and interpret trends in the credentialing process and analyze workload compliance.

Requirements
• Five years of experience in licensing or credentialing of health care providers or facilities.
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• Five or more years of experience using a web-based licensing and regulatory system.
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• Five or more years of experience supervising three or more staff.
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• Two or more years of experience providing technical expertise and quality review using ILRS or a similar database.
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• Two or more years of experience using MS Word and MS Excel for documentation and reporting.

Nice-to-haves
• Bachelor's or higher-level education.
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• One or more years of experience analyzing legislative bills.
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• Experience as a health professions or facilities program manager or case manager.
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• Supervising a group of more than five staff.

Benefits
• Competitive benefits package tailored to support work-life balance.
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• Remote work flexibility with occasional in-person collaboration opportunities.

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