Customer Success Associate in Nashville, TN

Customer Success Associate - Louisiana-Pacific - Nashville, TN - work from home job

Company: Louisiana-Pacific

Job description: Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP's values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we've developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit .

Job Purpose

To oversee and coordinate customer service for a mill and a customer distribution center (CDC).

We'd love to meet you if...

… you're energized by big challenges and creating a plan to meet the challenge

… you enjoy working with others to deliver great work

… you're innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:
• Manage LP inventory at a CDC; including purchasing & inventory rotation
• Develop and maintain positive customer relationships; respond to and resolve customer concerns and complaints
• Coordinate shipping and delivery of materials, including negotiating and quoting shipping rates
• Oversee inventory, including forecasting, analyzing trends, receiving/shipping, coordinating movement between mills and distribution centers, reporting, and paperwork
• Prepare, enter, update and change sales orders
• Work with customers on orders, shipping, invoicing, and technical service. May include calling customers to solicit orders
• Prepare and track invoices, purchase orders, rebates and other accounting/customer service forms.
• Prepare reports for business transactions

What do I need to be successful?
• 2 - 3 years' demonstrated sales or customer service experience
• Experience with forest products or manufacturing industry desirable
• Or any equivalent combination of education and experience that demonstrates the ability to perform responsibilities of this position
• Ability to accurately forecast inventory requirements according to historical demand and business forecasts.
• Knowledge of basic accounting and bookkeeping methods
• Thorough knowledge of LP products
• Thorough knowledge of inventory management
• Knowledge of shipping and transportation methods and rates.

Education
• Associates' or Bachelors' degree in Business Administration or related field preferred

Work Environment
• Hybrid: Office/Remote work

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.

Expected salary:

Location: Nashville, TN

Job date: Wed, 09 Aug 2023 22:02:56 GMT

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