Sr. Claims Advocate II - Process

About the position

As a Claims Advocate II - Process at Uber, you will play a pivotal role in supporting the broader USCAN Claims team by enabling process excellence across several internal teams. Your primary responsibility will be to drive continuous improvement initiatives that ensure the team is well-positioned for the dynamic work that underpins our complex insurance program. This position is integral to enhancing the efficiency and effectiveness of our claims processes, which are essential to our operations and customer satisfaction. In this role, you will design and implement best-in-class processes for internal claims functions, including First Notice of Loss and Inquiry Response. You will create thorough and accurate process documentation for evolving claims processes, new Uber products and policies, and system changes. Establishing a framework for maintaining and improving Uber Claims' suite of process documentation will be a key focus, ensuring that all documentation is up-to-date and reflective of current practices. You will partner with Uber Claims Quality Assurance and Learning & Development teams to deliver feedback on process adherence and obtain feedback on process design. Conducting process analysis to identify opportunities for efficiency and optimization will be part of your responsibilities, as well as liaising with Claims Leadership to implement necessary process improvements. Collaboration with cross-functional stakeholders in Risk Management & Legal will be essential to ensure accurate, timely, and comprehensive updates to processes and documentation. Ultimately, you will set the long-term strategy for Uber Claims process excellence, contributing to the overall success of the organization.

Responsibilities
• Design and implement best-in-class processes for internal claims functions, including First Notice of Loss and Inquiry Response
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• Create thorough and accurate process documentation for evolving claims processes, new Uber products and policies, and system changes
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• Establish a framework for maintaining and improving Uber Claims' suite of process documentation
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• Partner with Uber Claims Quality Assurance and Learning & Development teams to deliver feedback on process adherence & obtain feedback on process design
,
• Conduct process analysis to identify opportunities for process efficiency and optimization
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• Liaise with Claims Leadership to implement process improvements
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• Collaborate with cross-functional stakeholders in Risk Management & Legal to ensure accurate, timely, and comprehensive updates to processes and process documentation
,
• Set long-term strategy for Uber Claims process excellence

Requirements
• 3+ years of Process Excellence experience
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• 7+ years of experience in a claims department at a P&C insurer or rideshare claims team experience
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• Bachelor's degree

Nice-to-haves
• Proficiency in process optimization
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• Strong business acumen
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• Excellent cross-functional partnership skills
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• Expertise in producing clear and thorough process documentation
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• Lean Six Sigma or other process improvement certification
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• Claims designation obtained or in progress
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• 5+ years in auto insurance claims adjusting
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• 1+ years of specialized expertise in bodily injury claims within the auto insurance sector
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• Advanced written and verbal communication skills
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• Extraordinary attention to detail
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• Ability to maintain quality in a fast-paced, high volume environment
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• High degree of adaptability to meet changing business needs
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• Ability to serve as an insurance and claims subject matter expert

Benefits
• Participation in Uber's bonus program
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• Eligibility for equity awards
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• Various health and wellness benefits
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• Paid time off and holidays
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• Flexible work schedule options

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