Technical Customer Success Representative [REMOTE in TX]

No sponsorship needed. No third-party/C2C candidates.
• This is an exclusive, off-market opportunity. Our client searches are confidential.* Apply now to learn more about this unique new position!

Technical Customer Success Representative

We are seeking an experienced Technical Customer Success Representative with development experience to join our team. This role is ideal for a proactive professional who excels at building relationships, ensuring customer success, and troubleshooting technical issues, including front-end development challenges.

Location: Must reside in Texas

Salary: $75,000 - $95,000 DOE

What You’ll Do
• Build strong relationships with assigned customer accounts
• Develop proactive strategies to maximize customer success and platform adoption
• Serve as a subject matter expert (SME) on company tools, APIs, and integrations
• Assist customers with troubleshooting and development best practices
• Collaborate with internal teams to resolve technical issues and improve product adoption
• Drive revenue through retention, renewals, and upselling opportunities

What You’ll Need To Succeed
• 3+ years in a customer-facing role (Customer Success or Account Management preferred)
• Hands-on experience with development and troubleshooting web applications
• Strong understanding of APIs, front-end frameworks, and web technologies
• Ability to clearly communicate the value of technical solutions to customers
• Excellent organizational and multitasking skills, with the ability to manage priorities independently

Want to find out more about this new job opportunity? Apply here!

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