Member Service Representative?/Call Center?/Customer Service - Hybrid

Member Service Representative (Call Center / Customer Service) - Hybrid

Job Category:
Communications Center

Requisition Number: MEMBE
004891

Posted:
December 24, 2024

Employment Type:
Full-Time
Location

Lone Tree Corp Office
Home Office
9990 Park Meadows Dr
Lone Tree, CO 80124, USA

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.
What’s in it for you

Benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $18.88-$22.00 hourly, and final pay rate will be determined based on experience and internal equity factors.

Canvas benefits include:
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

This is a career: The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within.

You’ll be a financial services guru: You’ll be a cooperative finance rock star. We’ll arm you with all the knowledge you need on service, financial products, and compliance with financial regulations.

You help members afford life: At Canvas, you have the opportunity to make a difference.
Expectations

You’ll be working in our fast-paced communications center at our corporate headquarters in Lone Tree, CO, and here’s what we expect of you:
• LEARN about our members and understand their situations.
• EDUCATE our members on the ways we can help them afford life.
• PROVIDE meaningful, careful, focused and ethical product solutions.
• PROCESS transactions like transfers and payments with courtesy and professionalism.
• PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and handle disputes.
• GROW with us by immersing in financial industry trends, products, services, and technological advances.
• SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
• STAND shoulder-to-shoulder with our members and teammates.
Who You Are
• You are AUTHENTIC and passionate about helping others.
• You ENJOY LEARNING and want a career…not just a paycheck.
• You UNDERSTAND FINANCIAL PRODUCTS and services.
• You’re COMFORTABLE AND CONFIDENT recommending and processing financial products.
• You’ve won SERVICE EXCELLENCE awards.
• You hold a LEADERSHIP position at your workplace.
• You EMBRACE CHANGE and seek new ways to serve our members.
• You WORK WELL WITH OTHERS.
• You are INNOVATIVE and thrive on challenges.
• You BELIEVE you can change the world for people.
• Multi-lingual capabilities to include Spanish highly preferred.

We know you might not have every qualification we’ve listed. Passion and potential matter here.

Canvas conducts pre-employment background reviews.
Other Important Information

You’ll be asked to work a flexible schedule Monday thru Saturday — 40 hours per week. You’ll use standard office equipment. The position requires manual dexterity, the ability to lift files, and may require bending or standing.

Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties may change at any time.

Position will be open until filled.

Canvas Credit Union is an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.

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