Account Representative - State Farm Agent Team Member

ABOUT OUR AGENCY:

Our agency has been a trusted name in the insurance industry for over 17 years, helping clients protect what matters most. We have a dedicated team of 5 and pride ourselves on fostering a positive, collaborative office environment where everyone has the opportunity to thrive. Our team members enjoy the potential to earn a strong income, with top performers achieving significant financial success through hard work and dedication. Beyond the office, we’re actively involved in our community, giving back and making a difference where it counts.

We’re looking for a driven, licensed sales professional who isn’t content with just the basics, but someone who is motivated to build a rewarding career and maximize their earning potential by pursuing leads and embracing growth opportunities. In addition to competitive compensation, we provide Group Life benefits and two weeks of PTO after your first year.

ROLE DESCRIPTION:

As a Account Representative with State Farm of Waco, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES: • Establish customer relationships and follow up with customers as needed. • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS: • Dedicated to customer service • Able to effectively relate to a customer, answer their questions, and anticipate their needs. • Excellent communication skills to assist customers and coordinate with other agency team members • Proactive in problem-solving

BENEFITS:
• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Group life insurance
• Valuable career-building experience
• Must currently hold relevant insurance licenses in TX

This is a remote position.

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