Mortgage Lender Branch Manager in San Jose CA

The Branch Manager is responsible for setting up and managing the overall performance of a mortgage branch. This includes hiring and coaching a team of loan officers and staff and overseeing day-to-day operations. The Branch Manager ensures compliance with all regulatory requirements, drives business development, and maintains high standards of customer service.

Key Responsibilities:

Branch Leadership & Management:
• Recruit, hire, and onboard new loan officers and support staff. Lead, supervise, and motivate a team of loan officers
• Provide ongoing training and professional development opportunities for all branch staff.
• Manage branch operations to ensure all activities meet organizational goals for growth, customer satisfaction, and profitability.
• Monitor and manage branch performance against key performance indicators (KPIs).

Business Development & Sales:
• Develop and implement strategies to attract new customers, expand market share, and increase branch revenue.
• Establish and maintain relationships with real estate agents, financial advisors, builders, and other referral sources.
• Ensure loan officers meet or exceed sales targets, providing support and guidance as needed.

Compliance & Risk Management:
• Ensure the branch adheres to all relevant federal, state, and local regulations, including the Dodd-Frank Act, RESPA, and HMDA.
• Stay up-to-date on regulatory changes and ensure the branch operates in full compliance.

Reporting & Communication:
• Prepare and deliver regular reports to upper management on branch performance, goals, and forecasts.
• Communicate business strategies and objectives to staff and ensure alignment across the team.

Qualifications:

Education & Experience:
• Bachelor’s degree in Business, Finance, Economics, or a related field (preferred).
• Minimum of 3 years of experience in mortgage lending.
• In-depth knowledge of mortgage lending products including Non-QM loans, underwriting, and regulatory requirements.
• Familiarity with federal and state lending regulations, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), and other relevant laws.
• Experience with Encompass as loan origination systems (LOS) and customer relationship management (CRM) software.

Skills & Competencies:
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.

Licenses/Certifications:
• Licensed Mortgage Loan Originator (MLO) (required).

Compensation:
• Base salary with performance-based commissions.
• Benefits typically include healthcare, paid time off and other perks.

Job Type: Full-time

Pay: $60,000.00 - $150,000.00 per year

Benefits:
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• Monday to Friday

Application Question(s):
• Please share the NMLS #

Experience:
• Encompass as LOS: 1 year (Required)
• Loan origination: 3 years (Required)

License/Certification:
• NMLS (Required)

Work Location: In person

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