Inbound Sales Agent (Remote within Nevada and Arizona)

Working under close supervision, the Sales Agent I supports Wawanesa's growth and profitability by generating new business. This job is responsible for interfacing with potential customers in a call center environment, in order to sell insurance, explain various insurance policies, and help clients choose coverage that most appropriately fits their needs. No cold calling.

Schedule

Training Schedule:
• Monday - Friday, 8:30am - 5:00pm Pacific Time

Regular Schedule:
• Monday - Friday, 11:15 a.m. to 7:45 p.m. Pacific Time
• Saturday 8:00 a.m. to 4:30 p.m. Pacific Time
• Split days off: One day off during the week and one day off during the weekend
• Schedule based on a 37.5 work week (subject to change based on business needs)

Job Duties
• Generate new business by interfacing with potential customers over the phone to sell, upsell, and promote insurance services offered, and also answer future business inquiries.
• Process new business from quote to policy issuance.
• Review potential business in order to determine eligibility and approve coverage.
• Ensure accuracy and completeness of data.
• Provide superior customer service by establishing and maintaining customer relationships to facilitate future selling opportunities.
• Achieve production sales goals in a fast-paced, high volume environment.
• Perform other duties as assigned.

Qualifications
• College Degree or equivalent combination of relevant experience and education.
• Ability to negotiate to win/win results while focusing on the quality of the transaction.
• Good decision making skills in complex and high pressure situations.
• Good verbal and interpersonal skills.
• Ability to identify an issue, determine resolution and complete action as required.
• Strong ability to handle sensitive information and maintain confidentiality.
• Good organizational & time management skills.
• Sales, marketing, or customer service experience would be considered an asset.
• Current Fire and Casualty Broker-Agent or Personal Lines Broker-Agent license would be considered an asset.
• Knowledge of multiple personal lines insurance products, coverages, and insurance guidelines would be considered an asset.
• In order to work the Spanish-speaking queue, fluency in Spanish is required.
• Prior personal lines insurance sales experience and completion of insurance courses preferred.

Compensation: Depends on experience and varies by location.

Arizona Compensation:
• The pay range for this position is $19.05 - $25.78 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Nevada Compensation:
• The pay range for this position is $20.01 - $27.07 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Job Type: Full-time

Pay: From $19.01 per hour

Expected hours: 37.5 per week

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Shift:
• Day shift

Supplemental Pay:
• Bonus opportunities

Work Location: Remote

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