Associate Customer Success Manager - SMB / Scale Team

Description:
• The Schoolinks Customer Success Team is continuing to grow as we bring on new customers.
• We're looking for passionate, customer centric individuals to be the next Customer Success Managers.
• We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of CSMs.
• Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements: • 2+ Years Professional Experience • Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry) • Strong ability to multi-task and manage a large book of business • Experience or Ability to work in a remote environment. • Strong interpersonal skills • Project management skills (understand task dependencies/sequence and manage of tasks) • Positive attitude - you can stay optimistic in high stress situations • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. • Ability to close renewal agreements and multi-thread to discover expansion opportunities. • Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required • Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.

Benefits:
• 100% health care coverage
• 401K with matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite
• Unlimited snacks, coffee, tea (in-house only)

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