Quality Review and Audit Lead Analyst - Operations Testing Center of Excellence

Description:
• Lead and influence by example within the Operations Testing COE Team.
• Support the Operations Testing Team by testing client benefits and ensuring correct setup.
• Partner with Ops Testing leadership to enhance process improvement and technical skills.
• Develop test plans and perform verification/quality assurance.
• Track and report progress to leadership on deadlines.
• Lead initiatives for best practices and knowledge management strategies.
• Assist in building a standard training and certification model.

Requirements: • 2+ years’ Coaching and Training experience preferred. • 2+ years’ Quality experience preferred. • Client-facing role or experience with direct client interaction is preferred. • Strong data management and technical skills. • Strong Analytical thinking with advanced troubleshooting and problem-solving skills. • Ability to prioritize, manage workload, and successfully meet project and tight client deadlines. • Ability to demonstrate initiative and independent thinking. • Ability to think strategically while solving tactical challenges. • Ability to adapt to a dynamic and fast-paced work environment and make independent decisions. • Strong customer service focus. • Strong ability to work with other departments/ teams to resolve issues. • KCS Advisor or Mentor licensure preferred. • Proven success in motivating and developing others. • Ability to learn and adapt quickly. • Strong verbal/written communication skills with the ability to navigate, communicate, and present in a matrixed or client-facing environment. • Proficiency in Microsoft Office Tools (Outlook, Word, PowerPoint, Excel, OneNote) and WebEx Tools. • Willingness to work a flexible schedule.

Benefits:
• Comprehensive range of health-related benefits including medical, vision, and dental.
• Well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.

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