Nationwide Mutual Insurance Company – Manager, Claims – Casualty Non-injury Liability – Ohio

Job title: Manager, Claims - Casualty Non-injury Liability

Company: Nationwide Mutual Insurance Company

Job description: If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

Additional Job Description

We are looking for an individual to join our Non-Injury Casualty Non-injury Liability (NILC) Team.

The ideal candidate will have:

Industry Experience in Insurance, Non-Injury Auto

Leadership Experience

Coverage and Liability Experience

Champion of collaborative teamwork

Change Advocate

Schedule: Monday -Friday, 8-530 EST, Individuals that are open to an Eastern Standard Time zone (EST) are encouraged to apply.

Work from Home (WFH, Remote) technology requirements

Internet speeds of 30 mbps download and 3 mbps upload

Ethernet connection capability between your work equipment and home internet equipment

A dedicated space to work and house all internet equipment

Colorado Residents: Email for salary information.

For Internal use only: Salary band G3

Job Description Summary Do you have a strong desire to resolve insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Manager, you'll lead the reviewing, adjusting and payment of claims within a particular line of business within a geographic territory: casualty, non-injury. You'll provide direct supervision to claims representatives. Other responsibilities include managing customer complaint/ satisfaction, expense control, monitoring loss cost objectives and supporting cross-functional and cross-claims specialty coordination.

Job Description

Key Responsibilities:

Supports claims performance improvement via participation in special claims initiatives.

Supports cross-functional and cross-claims coordination and participates in local claims teams to improve coordination.

Coordinates resources with other functions such as quality assurance, special investigations, subrogation, legal, medical review, service center/call center, and support staff.

Handles support resources/vendor as applicable, e.g., Blue Ribbon, rental car/glass vendors, etc.

Conducts quality assurance file reviews and implements quality assurance team recommendations.

Monitors/leads unit performance objectives.

Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.

Resolves customer complaints. Monitors customer satisfaction in an effort to drive action plans for improvement.

Identifies, develops and retains high potential associates who have the potential for or are ready to fill critical roles in the organization.

Manages associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.

May perform other responsibilities as assigned.

Reporting Relationships: Typically reports to a Claims Director and leads a team of Claims Specialists.

Typical Skills and Experiences:

Education: Undergraduate degree or post-graduate studies preferred.

Licenses/Designations/Designations: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Eight years of related experience in claims settlement, handling or management. Supervisory, training and/or claims consulting experience preferred.

Knowledge, Abilities and Skills: In-depth knowledge of claims files handling, investigation and settlement processes and procedures. Legal issues/litigation process as it relates to claims. Insurance industry operations including understanding of sales and underwriting functions. Claims operations practices, procedures and related systems. Excellent customer focus to proactively identify and understand customer needs. Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance situations such as loss control, adjusted loss expense, customer satisfaction, employee development and engagement. Ability to supervise and train claims representative in all aspects of claims processes. Effective listening, verbal and written communication skills necessary for customer contact, negotiation, presentations, project management and personnel management. Ability to make decisions, establish priorities and set strategic directions. Ability to organize and deal with a variety of situations, discern problems and recommend/implement resolutions. Demonstrated ability to operate personal computer with proficient use of claims and business software.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing exceptions to the above must be approved by the business unit executive and Human Resources.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not eligible (Exempt)

Working Conditions: Office environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls; must use a telephone headset. Non-standard hour’s possible-flexibility of schedule is desired. Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends over the phone or in office environment. Field CAT duty is not required for this role.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, .

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

#claims

Expected salary:

Location: Ohio

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