Virtual Receptionist - Temporary (Mental Health/Medical Office)

About the position

The Temporary Virtual Receptionist at Upstream Mental Health will provide essential administrative support during a short-term period while primary staff are on vacation. This role is crucial for maintaining smooth operations in a telehealth environment, requiring excellent communication skills and a client-focused approach.

Responsibilities
• Answer incoming office calls.
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• Assist clients with real-time tech issues during telehealth appointments.
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• Schedule/Reschedule appointments using our practice management system, Simple Practice.
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• Address time-sensitive administrative tasks and manage client concerns promptly.
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• Communicate with clinicians and supervisors regarding time-sensitive issues.

Requirements
• Prior administrative or receptionist experience, specifically in a therapy or medical practice.
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• Comfortable using technology and troubleshooting minor tech issues.
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• Excellent verbal and written communication skills.
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• Ability to maintain confidentiality and professionalism in a mental health setting.
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• Familiarity with Simple Practice or similar electronic health record (EHR) systems.
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• Familiarity with Google Workspace/Google Suite.
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• Ability to empathically interact with diverse client populations.

Nice-to-haves

Benefits
• Remote work opportunity
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• Flexible working hours within standard business hours

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