Product Test Engineer - REMOTE Los Angeles

About FleetUp

Founded in 2013 in the heart of Silicon Valley, FleetUp is a global B2B enterprise specializing in software for the Mobility Industry. Offering a competitive salary, great benefits, and the ability to work alongside a diverse team of skilled professionals, FleetUp is excited to welcome new colleagues into our organization. If you are a hard-working individual who is willing to push themselves to their professional limits, FleetUp might just be the perfect environment for you.

FleetUp is looking for a Product Test Engineer to join our growing Product Test team. In this remote role, you will have a direct impact on the continued growth and success of our brand. As a Product Test Engineer, you will:
• Identify hardware and software solutions
• Troubleshoot escalated technical issues
• Investigate, diagnose and resolve product issues reported by customers
• Work with Tech Support, Customer Success, QA, and Engineering departments to quickly get to the root of reported issues
• Provide timely and accurate resolutions to reported issues
• Speak with customers through a series of actions to resolve a problem
• Follow up with clients to ensure the problem is resolved
• Support the roll-out of new applications.
• Provide support in the form of procedural documentation
• Manage multiple cases at one time
• Test and evaluate new hardware and software products
• Perform new product hardware validations, hardware testing and platform interface testing including electrical safety checks on products and equipment
• Test prototype and pre-production test hardware products to prove the functionality promised by vendors and identify hardware design issues
• Setup, execute tests and provide summary reports, insights and analysis
• Analyzing test data to identify both hardware and software issues, and report findings
• Maintain and improve existing test firmware and test software to achieve validation and debugging goals
• Collaborate closely with product engineers and test engineers to improve our products and drive innovation through quality
• Perform product reliability tests (Drop / Vibration / Heat)
• Make on-site visits to customer locations (both domestic and international) to fix issues
• Occasionally work out of FleetUp office (located in Glendale) and remotely

Knowledge/Skill Requirements: • 3+ years of product support experience • Strong organizational skills with the ability to manage time • Familiarity with hardware and software test tools • Hands-on experience in understanding the hardware components and functionality based on vendor hardware manuals • Hands-on experience in setting up test environment, drafting test cases and test execution • Experience producing written technical test reports • Strong interpersonal skills to interact and communicate effectively one-on-one and group situations and to build cooperative effective relationships • Experience with automotive industry a plus

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