Software Engineer- Frontend (ReactJS)- Remote

Software Engineer- Frontend (ReactJS)- Remote

Remote (*US citizenship or authorized to work required)

$50-75hr (Based on experience level) * W-2 role

3-4 month contract (Potential for extension)

Full- time/M-F

Our client has created the best place to share code with friends, co-workers, classmates, and complete strangers. Over 31 million people use their platform to build amazing things together across 97+ million repositories. They are one of the leading hosting service sites for software developers around the world. The mission of the company Docs team is to guide everyone who uses their platform to confidently meet their goals. They take pride in providing industry-leading support to our Enterprise and Developer customers. The Customer Success Engineering team is a globally distributed team of engineers and program managers that work to improve the customer experience. They build and ship products that scale their sales, support and success tasks with automation and AI. They are looking for an experienced, empathetic engineer with a strong commitment to supporting our customers. You would join our team in developing the Support portal, their brand new Copilot in company Support, ML tooling and technologies that all positively guide the customer sales, support and product adoption

experiences. The team is truly distributed worldwide (across the Americas, Europe and APAC) which means we work asynchronously most of the time. Your typical week would include:

Duties:
• Digging in to the most important issues the department is tackling by asking questions, creating plans, recognizing pitfalls, and raising concerns
• Discussing and collaboratively solving engineering and product problems with engineering collaborators in Slack or Zoom
• Supporting company-wide initiatives, many of which focused on automating tasks using chatbots and Machine Learning
• Responding to issues and review requests from other teams at GitH
• Reviewing your teammates' Pull Requests and providing helpful feedback
• Collaborating with design, analytics, support, and product management to understand the problems we want to solve and exploring how we can solve them
• Working with your engineering manager in your one-on-one meetings to grow your career
• Working in a squad to enable others to tackle challenges in a specific field of delivery
• Work independently in an asynchronous fashion, and when schedule allows pair with other engineers on the team.
• Help building a chatbot that will guide our customers or escalate to a support engineer
• Influence architectural design decisions of our Support and Customer Success products.
• Build tools and integrations that provide a seamless customer support experience.
• Create maintainable software and support products across Customer Success.
• Collaborate closely with Product and Engineering teams to fix bugs and implement features that reduce customer issues.
• Participate in escalations from the support team and help prioritize fixes with the Engineering teams.
• Evaluate and recommend solutions, and support team decision making.

Requirements: • 3 + years’ experience in Software Engineer- Frontend (ReactJS) role • *Requires US citizenship or authorized to work in the US • Requires working in Software Engineer’s roles that are based in the US for the past 5yrs • Must have excellent experience working with different stakeholders and teams, which requires excellent communication skills • Excellent customer service skills • Must have worked in a role that required strong sense of empathy for customers and supporting internal teams • Experience discussing and collaboratively solving engineering and product problems with engineering collaborators in Slack or Zoom • Bonus: Experience working for a SaaS/Tech company or a Global company • Must have very good communication skills, both written and verbal; able to articulate well • Experience working independently and with global teams remotely

Technical skills: (Please note: Not all below is required)
• Technical skills: Frontend (ReactJS), Ruby on Rails
• Technical skills Frontend (ReactJS), Ruby on Rails, Kusto QL(Azure)
• Technical skills: Frontend (ReactJS)
• Technical skills: Frontend (ReactJS), Python, Golang
• Technical skills: Frontend (ReactJS), Python, LLM APIs
• Experience developing web applications or backend systems
• Experience with Ruby or Golang
• Experience with React and preferably TypeScript
• Experience with RESTful APIs and/or GraphQL
• Solid knowledge of testing principle
• Machine Learning pipeline concepts andor Natural Language Processing
• Experience with UX, data visualization, design systems
• Experience with KustoQL (Azure), Data Warehousing, Salesforce, Totango
• Solid knowledge of testing principles
• Experience with chatbot technologies and prompt engineering
• Solid knowledge of testing principles including A/B testi
• Machine Learning andor Natural Language Processing

Please send your resume. Thank You

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