EHR Application Support I

Compensation: $25.10/hr

The EHR Application Support Specialist delivers support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting EHR applications and software for all internal customers, such as operations, development and other business units.

This is a full-time, benefit eligible position working Monday-Friday 7:00 am - 6:00 pm. There will be additional on call requirements. Remote position, open to Missouri residents.

ESSENTIAL FUNCTIONS – JOB SPECIFIC
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases and other mission-critical systems
• Responsible for entering all identified EHR support requests including name, department, contact information and nature of problems or issue into the EHR Support Ticket system.
• Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Evaluate documented resolutions and analyze trends for ways to prevent repeat future problems.
• Communicate application problems and issues to EHR Team and other management as necessary.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
• Identify and learn appropriate software applications used and supported by the organization
• Provide support for the testing of EHR application and updates.
• Other duties as assigned.

Job Requirements: • High School/GED required • Bachelor’s degree preferred in computer science or related field

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
• At least three (3) years equivalent work experience required if no bachelor’s degree
• Experience with troubleshooting principles, methodologies and issues resolution techniques
• Very strong customer service orientation
• Experience working in a team-oriented, collaborative environment

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.

Why join us?

At Compass Health Network, we’re proud of the dedicated team we’ve built. We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others. Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you’ll enjoy:
• Competitive Benefits
• Opportunities for career advancement
• Professional development and licensure supervision
• Mentorship programs
• Tuition reimbursement & scholarships
• Employee Assistance Program
• Headspace Access for mental well-being
• Generous paid time off and holidays
• NHSC Loan Repayment eligibility

We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Job Snapshot

Employee Type
Full-Time

Location
USA (Remote)

Job Type
Nonprofit - Social Services, Information Technology, Health Care

Experience
Not Specified

Date Posted
02/12/2025

Job ID
15817/25931/212312

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