Instructor Coach (Part-Time Contractor)
Posted 2025-04-06ABOUT GENERATION
At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.
When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, GenerationÂs global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country.
ABOUT THE ROLE
We are seeking a dynamic and experienced Instructor Coach to support the pilot of the US SaaS Sales Development Representative (SDR) program. You will play a pivotal role as we establish our US operations through fully remote program delivery and job placements. We plan to use this program to create data insights on conditions for successful remote work so we may expand beyond Appalachia to serve all rural US communities. Your efforts will contribute to changing the lives of unemployed and underemployed individuals seeking economic stability and mobility.
The Instructor Coach is someone who is passionate about learner centred and inclusive learning and rallying stakeholders to achieve the shared goal of learner success. The role entails four primary responsibilities: 1) Learning & Teaching strategy for program quality and improvement. 2) Instructional Coach support and professional development 3) Knowledge and data management and 4) Stakeholder engagement and capacity building.
The Instructor Coach will report directly to the Generation US Program Director with a dotted line to the Global Curriculum & Instruction (C&I) Lead. They will work in close collaboration with country staff, the C&I team, instructors, delivery & employer partners, and other global Generation staff.
For the pilot phase, we are looking for a part-time contractor for specific periods of time, as follows:  Job Type: Part-time Contractor (20 hours per week)  Start Date: February 3, 2024  Job Duration: 9 months with potential to extend  Location Requirements: Remote (with access to strong WiFi), with priority working time from 8 am -10 am EST and 4-5 pm ET (as needed) RESPONSIBILITIES Learning & Teaching Strategy (20%)  Champion the Culture of Learning and Teaching vision, reflecting it in all stakeholder interactions, priorities and processes  Lead instructional operations by working closely with instructors, the program coordinator, mentors, and our training partner to ensure fidelity to our methodology  Oversee day to day delivery of programs by establishing and driving data driven processes to support instructors problem solve learner and program challenges in a timely manner  Partner with Global C&I team to implement instructional tools and provide feedback to improve the quality of existing tools and resources  Support GenerationÂs programs team to gather inputs needed for curriculum revisions and obtain feedback, as needed Instructor Selection & Onboarding (10%)  Conduct instructional task debriefs and fit interviews for potential candidates to finalize their selection as Generation instructors (including lead instructors and assistant instructors)  Customize standardized templates, onboarding agendas, and facilitate online and/or in-person onboarding for Generation instructors by engaging them in an adult-appropriate, participatory way that ensures they are well prepared and supported to teach their cohorts, with support from the Global C&I Lead  Collect and evaluate data before, during, and after onboarding and trainings to identify lessons learned and any additional support needs for instructors  Create new training resources that enable more effective instructor onboarding and ongoing support Instructor Professional Development & Classroom Delivery (50%)  Support instructors in creating and achieving their professional development plans, including SMART short and long term goals, by regularly reflecting on learner and instructor outcomes and cohort performance  Serve as first line of contact for gathering feedback on curriculum to share with Global C&I team  Conduct regular session observations (onsite and/or online) using relevant observation tools  Facilitate regular data driven and evidence based coaching conversations with instructors to support their growth  Support new instructors by providing higher touch support in beginning weeks and by co-facilitating sessions where necessary  Provide ongoing and differentiated professional development to instructors by facilitating regular skills based workshops, refresher trainings, and personalised coaching  Build meaningful relationships with instructors and facilitate communities of practice and regular reflection spaces for instructors to promote continuous learning  Substitute for instructors in case of absence Stakeholder Communication and Data Management (20%)  In partnership with the Global C&I team, design a C&I data collection and analysis plan to improve evidence based decision making  Lead regular collection and evaluation of data before, during, and after cohorts from different sources and facilitate stepback conversations with various stakeholders to improve program outcomes.  Review each cohortÂs data regularly and use this to shape intervention and support plans for learners in each cohort, with support of Global C&I lead  Gather and analyse feedback from learners and graduates to inform curriculum revisions  Participate in program reflection conversations to ensure long term improvement of program outcomes  Act as the Canvas Country Contact (CCC), which includes managing the learning management system (LMS) and problem solving issues that may arise  Proactively establish communication channels with all stakeholders, including Program Director and Global C&I lead and select C&I team members, to keep them up-to-date with areas of strength and potential for growth and ensure a strong learner support ecosystem  Resolve issues with key stakeholders (e.g., participants, Operations staff, trainers, etc.), escalating issues as needed to Global C&I Lead and/or Program Coordinator  Provide input to Global C&I Lead and C&I team members on curricular design (as needed) QUALIFICATIONS  Recommended minimum 3-5 years direct supervisory or management experience  At least 2 years of experience designing and/or delivering multi-week training programs for adult learners  At least 1 years of experience coaching or providing professional development to instructors/direct reports  Experience managing relationships and communicating with diverse stakeholders, such as training delivery partners or employers  Experience in using a Learner Management System (LMS) or equivalent and analysing the data to draw conclusions and plan strategically  Knowledgeable of current trends and issues in adult and vocational education, and online learning  Creative and analytical thinker with a track record of managing projects and delivering operational targets  Excellent computer skills and competency in Microsoft Office skills (Excel, Word & PowerPoint) and Google Drive.  Comfortable using digital platforms such as online meeting rooms, Slack, and Canvas, etc.  High degree of independence with the ability to also be a team player  Entrepreneurial, creative, proactive mindset required. Experience in a start-up environment is preferred  More than 2 years experience teaching and/or working closely with adults from low-income or minority communities  Ideal candidates will have experience working with educational institutions, and/or have knowledge of current trends in adult learning and the players in the skills training landscape in the US MINDSETS AND CAPABILITIES  Professionalism: Excellent, self-motivated organizational and communication skills, attention to detail, and ability to meet deadlines  Strong Communication: Ability to adapt to different communicative styles while working with a variety of stakeholders and provide feedback in an honest, open, transparent, and supportive way  Growth Mindset: Belief that all individuals, yourself included, have the ability to change and grow despite the challenges they may face  Feedback Oriented: Regularly self-reflective and open to receiving and responding to frequent feedback from instructors, delivery partners, learners, and the Generation team  Interpersonal Skills: Strong relationship building skills to motivate learners in an online setting, a strong desire to coach, and the ability to be a team player  Mission Alignment: A passion for helping to change the life trajectories of unemployed or underemployed people and a desire to empower others to reach their fullest potential  Diversity Competent: Strong cross-cultural skills that demonstrate the ability to engage well with and support the overall well-being of learners of all backgrounds, especially in an online setting  Adaptability: Ability to adjust at a momentÂs notice and utilise data and other information to change your approach to meet the needs of your team  Problem Solving: Ability to quickly problem solve challenges, especially technical issues, along with a desire to pursue additional learning to improve your performance and industry knowledge
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