Support Associate (Remote)

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!

Ploxhost is searching for brand new talent to join our network for providing our customers a great customer experience.

Associate Responsibilities
• It is the responsibility of the associate to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
• Being able to work an assigned schedule that falls within our operating hours is required and expected.
• Answer customer queries/questions in a timely manner.

Customer Focus
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events

Problem Solving Skills
• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks
• Ability to debug basic errors with Discord bots
• Ability to approach problems logically and rationally
• Action-oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet the business needs
• Ability to maintain composure in highly escalated situations

Technical Requirements
• Ability to use pterodactyl control panel.
• Basic understanding of Linux and docker
• Ability to use the WHMCS billing system.
• Ability to use Crisp live chat software.
• Ability to identify and troubleshoot Minecraft server errors

Other Requirements
• Must be 16 years or older to apply no exceptions

Employment Type: INTERN

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