Ocean Import Agent

Ocean Import/Export Agent Needed in the East Side of El Paso

Pay Rate: $14/hr – $16/Hr

Shift: 8am – 5pm Mon – Fri

Weekly Pay

Holiday Pay

Medical/Vision/Dental

Job Description:
• Provides support with miscellaneous projects, filing and research paperwork associated with orders and maintain the corresponding files.
• Provides warehouse staff with necessary documents and information needed to complete receiving and to ship orders.
• Maintains excellent working relationship with customers by responding to inquiries and complaints concerning work orders, invoices, shipments, inventory counts. Etc. in a courteous and efficient manner.
• Report’s customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and the customer regarding invoicing and credit changes.
• Ensure accurate and timely data entry into our operational system
• Track and Trace files and reporting
• Ensure arrival notices are communicated to customers
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Deliver communications, timely responses to emails and requests (internal and external)

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• Minimum of 1 year previous experience in a similar role/ logistics field
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of emails daily & work with a variety of systems
• Ability to share work among a customer service team
• Attentive to detail & Multi-tasker
• Excellent Time-management skills
• Bilingual a plus
• Fully proficient with various software applications (MS Word, MS Excel)
• Must be available to be flexible to work one Saturday a month

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