Live Chat Support Agent - Work Remote, No Experience Needed

The House of Mercier is thrilled to offer an exciting opportunity for a Live Chat Support Agent to join our remote team, with no previous experience required! This is a wonderful entry-level position for those looking to start their career in customer service, particularly within the luxury goods sector. As a Live Chat Support Agent, you will provide exceptional support to our customers through our live chat system, assisting them with inquiries about our exquisite jewelry collections and ensuring they have a seamless shopping experience.

Key Responsibilities: • Engage with customers via live chat, providing friendly and accurate information regarding products, services, and promotions. • Assist customers with order inquiries, including processing, shipping information, and returns. • Handle customer complaints and issues with professionalism and empathy. • Maintain clear documentation of customer interactions in our system to assist with future inquiries. • Stay informed about our product offerings and company policies to provide informed assistance. • Collaborate with team members to ensure a positive customer experience and share insights for continuous improvement. • Embody a positive and friendly attitude while interacting with customers to enhance satisfaction.

Requirements: • Fluency in English is required; proficiency in additional languages is a plus. • No prior experience is needed; we provide training and support for new team members. • Strong written communication skills and a willingness to learn. • A proactive attitude towards problem-solving and customer service. • Ability to work independently in a remote environment and manage time effectively. • Basic computer skills and familiarity with digital communication tools are advantageous. • A passion for luxury products and a commitment to providing excellent customer service.

Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Apply Job!