Bilingual Credit & Collections Coordinator

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Role Description

Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers.

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  Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up
  


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  Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
  


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  Determines the reason for delinquency and works cooperatively with customers to resolve
  


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  Thoroughly and accurately documents all collection efforts for each assigned account
  


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  Ensures all assigned accounts are managed in a timely and accurate fashion
  


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  Communicates regularly with leadership and peers on the status of accounts and escalations
  


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  Provides accurate and timely reporting of performance metrics
  


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  Reviews and reports collections metrics weekly to track progress against monthly forecasted goals
  


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  Supports cross-functional projects and teams
  

Qualifications

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  High school diploma
  


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  Bilingual (English/Spanish)
  


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  2 years of collections, accounts receivable, or customer service experience
  


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  Oracle and Salesforce experience preferred
  


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  Strong verbal and written communication skills
  


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  Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
  


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  Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting
  


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  Advanced excel skills and an ability to work on complex data issues
  


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  Ability to work independently and under pressure to meet deadlines
  


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  Highly organized and self-disciplined with a willingness to learn
  


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  Ability to work in a fast-paced environment
  

Benefits

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  Health insurance coverage
  


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  Wellbeing program
  


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  Life and disability insurance
  


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  Retirement savings plan
  


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  Paid holidays
  


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  Paid time off (PTO)
  


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  Annual bonus eligibility based on both company and individual performance
  


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  Short- and long-term incentives and program-specific awards
  

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