Senior Site Reliability Engineer

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Role Description

As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day.

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  Ensure the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products
  


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  Build tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems
  


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  Collaborate closely with Guidewire’s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability
  


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  Engage with product development (PD) teams by participating in design reviews and production readiness checks
  


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  Analyze data from observability and monitoring tools to improve operational metrics of microservices as well as the entire platform
  


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  Create system documentation and training materials to empower and educate team members
  


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  Oversee and automate the team’s growing presence in AWS
  


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  Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
  


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  Improve incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
  

Qualifications

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  Bachelor’s Degree in Computer Science or related field
  


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  Software engineering and task automation skills with Bash, Python, and/or Go
  


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  Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
  


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  Familiarity with the Agile software development lifecycle
  


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  Deep background with Linux systems and engineering
  


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  Highly experienced with engineering and automating on Amazon Web Services (AWS)
  


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  Prior experience with IaC tools like Terraform/Terragrunt/Terraspace
  


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  Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity)
  


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  Production-At-Scale support background in a heavily microservice-based world
  


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  Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)
  


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  Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)
  


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  Seasoned expertise around x.509 certificate technology and basic concepts of encryption
  


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  Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
  


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  Advanced exposure to application development, web UI (design and development), JSON, application architecture
  


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  Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty
  


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  Familiarity with event store/stream-processing technologies like Kafka or AWS SQS
  


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  Understanding of Open Application Model systems such as KubeVela or Crossplane
  

Requirements

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  Ability to read, write, and speak English
  


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  Ability to speak in public settings, interface with customers, partners and vendors confidently
  


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  Travel – Up to 25% of the job will require travel, approximately a week a month
  

Personal Qualities and Soft Skills

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  Greatly prefer writing code than clicking a GUI
  


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  Enjoy teaching, being a mentor to others, and working across boundaries
  


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  Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
  


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  Strong analytical mind with a penchant for process development and enhancement
  


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  A highly positive can-do attitude with desire for being a team player
  


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  Great communication skills and ability to explain complex technical concepts to a varied audience
  


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  Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments
  


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  Speak Japanese
  

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