Junior Customer Support Engineer

ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L1) in Lviv, Ternopil, Ivano-Frankivsk.

ABOUT CLIENT

The client is one of the largest sports clubs in Europe. Membership provides access to premium fitness and leisure opportunities designed specifically for individuals and families. Members have access to modern gyms, group classes, swimming pools and spas, providing a comprehensive approach to health and wellness.

REQUIREMENTS

1+ years of relevant experience

Ability to work with tools like Jira, Outlook, Slack, Teams, Word, and Excel

Understanding the basics of mobile applications and technology

Manual QA experience (will be a plus)

Experience with SQL Databases (will be a plus)

Should be able to work independently and remotely

Excellent communication skills

Problem-solving skills

Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

Â Gather all required information from a customer to start an issue investigation

Â Investigate, reproduce and document customer issues

Â Provide steps/solutions on how to fix the issues

Â Coordinate communication between IT teams and customers

Â Administrate the mobile application via the admin panel

Â Maintain documentation/knowledge base

Â Prepare reports based on the number of requests, purchases, etc.

WHAT WILL YOU GET WITH ELEKS

Close cooperation with a customer

Challenging tasks

Competence development

Team of professionals

Dynamic environment with low level of bureaucracy

Apply To This Job

Junior Customer Support Engineer

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