Customer Service Representative

Job Description:

This position is responsible for first contact resolution of customer assistance requests by phone and email. The Customer Service Representative demonstrates high standards of concern for the customer’s situation, and seeks to exceed performance standards in every interaction. A background in call-center or phone sales and general outbound calling experience is preferred. The Team Member must be friendly, patient, enthusiastic, and a self-motivated team player with outstanding communications skills, a positive attitude, and an excellent work ethic.

Summary of Requirements: • Demonstrated proficiency in customer service • Knowledge of windows operating systems and the internet in general • Skilled at keyboard navigation, comfortable with desktop technology, knowledge of Service Titan and Quickbooks a plus. • Ability to communication clearly with customers and to help resolve problems • Strong listening and problem-solving skills • Ability to learn and work with multiple software applications at once • Must have excellent verbal and written communication skills and conflict resolution skills • Be a productive team member and project positivity to customers.

Job Responsibility:
• Resolve customer inquiries and concerns in accordance with company policies
• Scheduling appointments
• General customer service
• Follow proper procedures for resolving customer requests and concerns
• Maintain productivity and complete tasks efficiently to maintain customer satisfaction
• Attend and participates in team meetings and required training sessions
• Follow all safety, ethics, human resources and security policies and procedures

Qualifications: • Prior CSR experience a plus (multi-tasking in an Inbound Call Center Environment) • 1-2 years customer service experience • Flexible and adaptable to business requirements • High School diploma or equivalent • Excellent listening /communication skills (both oral and written) • Proficient in keyboard skills, Microsoft and Service Titan a plus • Regular predictable attendance is an essential function of this job

Salary to commensurate with experience. Benefits package includes paid holidays, paid birthday, pension plan and paid vacation.

Job Type: Full-time

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:
• 8 hour shift

Education:
• High school or equivalent (Preferred)

Experience:
• Customer Service: 2 years (Preferred)
• relevant: 2 years (Preferred)

Work Location: In person

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