Call Center Representative - Remote

Job Description

Customer Service Representative

Company Overview

Streamline Brands is a leading provider of swim lessons and water safety education for children and adults. We operate a chain of 180+ company-owned and franchised swim schools across the United States. Streamline Brands operations under multiple banners, including SafeSplash, Saf-T-Swim, SwimLabs, Miller, and Swimtastic.

Summary

The Customer Service Representative at Streamline Brands supports inbound customer service for new and existing customers of our swim programs. You’ll use sales and customer service skills to identify customer needs, enroll students into our swim programs, and provide support for existing swim lesson customers. The ideal candidate is a quick learner who is reliable and can create a seamless experience for customers between our locations and contact center.

This role offers flexible part-time and full-time work from home opportunities.

Responsibilities: • Engage with prospective and existing customers via phone, email, chat, and text to support their questions and requests about swim lessons. • Provide personalized service and solutions to identify swim level and enroll customers in swim lessons and drive customer satisfaction. • Process and document customer requests for enrollment changes in accordance with policy. • Communicate professionally with swim school locations and internal team members to solve customer requests and issues. • Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction. • Maintain accuracy, security, and integrity of all customer information. • Meet all performance expectations including service, sales, quality, and attendance standards.

Requirements: • Customer focused mindset – provides a reliable, high quality customer experience through empathy, responsiveness, and curiosity. • Sense of accountability – takes responsibility for actions and learns from mistakes and feedback to continually improve • An aptitude for problem solving • Adapts readily to change • Strong communication skills, both verbal and written, with the ability to understand customer needs and effectively communicate personalized solutions • Ability to maintain regular attendance, work independently, and achieve goals in a remote setting • Technology requirements • Must have your own computer and headset • Internet with upload and download speeds over 50 Mbps.

Strongly Preferred:
• 1-2 years call center, sales, or customer service experience
• Working knowledge of Microsoft Office software applications
• Ability to speak and write Spanish

Required Education:
• High School Diploma

Job Types: Full-time, Part-time

Salary: $16.50 per hour plus performance incentives

Benefits:
• Full Time
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Paid Holidays
• Full time and part time
• Paid training
• Work from home
• Flexible hours
• Opportunities for growth

Hours of Operation and Schedules:
• Monday-Friday 7 am-7 pm MST, Saturday 730 am-3 pm MST, Sunday 8 am-1 pm MST
• Variable schedules, regular weekend availability required

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