Staff Client Support Engineer
Posted 2025-04-06Who we are:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
 BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
 Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
 CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
 DUNS 100 Best Tech Companies to Work For in 2024
 Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
 2024 Inc. 5000 list for the 4th consecutive year!
 Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: youÂll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek:
A motivated and self-driven Staff Client Support Engineer to provide high-quality support to our enterprise customers, being their advocate in collaborating with our Development team to drive issues to resolution.
We're looking for someone on CST or MST for this role.
What youÂll do:
 Work closely with client stakeholders to troubleshoot advanced technical issues
 Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts to meet clients specific requirements
 Engage with multi-discipline internal and client teams to ensure successful resolutions within customers environments
 Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers
 Work closely with our Engineering and Product Management teams to prioritize and resolve product issues, enhancement requests, and possible implementation flow improvements
 Resolve complex problems through a deep understanding of how the product should work and analysis of code
 Identify and prioritize technical improvements backed by data and experience, while considering business constraints, to deliver on important initiatives
 Influence adjacent teams' designs to promote better holistic system design decisions
What youÂll bring:
 7+ years of professional experience in information technology, with at least 2 years in a customer-facing role  preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
 An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
 Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
 Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
 Hands on experience in Docker and Kubernetes deployments
 Demonstrated experience in writing code projects with Python, C++, C# and Java  major advantage.
 Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.
 Develop and modify modules as part of workarounds for issues or as a professional services enhancement.
 Ability to context switch and move effectively between different tasks or competing priorities
The annual base salary range is $120,000 - $145,000. Actual salaries will vary and are based on a candidateÂs qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.
BigBenefits:
?? Work from home with a global remote-first community
Global Culture Corner
Flexible PTO and Quarterly Volunteer Days
?? Equity Participation
100% employer-covered medical, dental, and vision options available to you
?? Additional insurance benefits like pet insurance and legal assistance
?? Learning & Development Opportunities
Fidelity Employer Sponsored 401K
Robust DEI Program with several vibrant ERG communities
Paid Parental Leave
BigDiversity: WeÂre committed to creating a culture of inclusion, diversity, and equality  across race, gender, sexuality, disability, and neurodiversity  where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.
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