Part Time Call Center Representative

Description:
• Provide first-level assessment, support, and resolution of issues.
• Answer inbound calls regarding e-comm orders, parts orders, and repair requests in a fast-paced environment.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Handle dispute escalation in accordance to existing policies and procedures
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
• Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.

Requirements: • Experience in a remote and fast-paced environment • Minimum of 3 years of service-related experience in a call center environment • Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers • Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote • Must be able to work mandatory OT during peak seasons or as required • Experience with chat is a plus • SAP experience is a plus • Automatic Call Distributor (ACD) system experience is a plus • App pairing and/or basic trouble shooting is a plus • Bilingual is a plus (Spanish)

Benefits:

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